Cookies & Privacy Policy
The new General Data Protection Regulation (GDPR) came into effect on 25th May 2018. Our Privacy Policy is in line with the new regulations.
We may send emails about our cottages and special offers 2-5 times per year.
You are welcome to unsubscribe from Lower Spire Cottages emails at any time – all our emails have clear unsubscribe options.
We will never sell or give your personal details to anyone else.
We are committed to ensuring the best standards of practice in all our activities. Visitors to our web site can be assured that the protection of privacy and confidentiality are given the highest priority. All personal information is collected, held and used in strict compliance with the Data Protection Act 1998.
We will always consider your privacy to be extremely important. This document describes in detail the type of personal information that is collected and recorded by Supercontrol and how we use it.
Information Collected
We do not collect any personal information from visitors to our website other than information that is knowingly and voluntarily given. Anonymous information is collected, such as the number of visitors to the website in a given period or details of properties and dates selected for online bookings, but it is purely statistical and cannot be used to identify an individual user. Cookies are not used to collect any other information from visitors to the website.
Online Bookings: The personal data we hold for you with reference to bookings made online is- first & last name, postal address, postcode, telephone numbers, email address, This information is only ever used to contact you with relevant information prior or during your stay and for the purposes of booking.
Payment data: Any information given regarding payment for bookings/products by telephone or email is destroyed once a transaction is processed.
We do not collect any of your credit card data and, normally, we do not see your credit card information at all. Your Credit Card is processed using HolidayRentPayment. Card details for the balance payment will be retained by HolidayRentPayment for the purposes of the security deposit but will be erased 7 days after leaving the property. You can view their privacy policy at
https://www.holidayrentpayment.co.uk/corp/images/PrivacyPolicyYapStoneInternationalLTD_Feb2013.pdf
Security
Whilst we take all reasonable steps to protect your personal information, data transmission over the Internet cannot be entirely secure. We, therefore, cannot guarantee the security of the information you disclose online and the use of our facilities (e.g. email) is at your own risk.
Use of Information
The information collected will be used to contact you with further details of our current activities or to send details of future initiatives or events. It may also be used for research purposes. You can inform us at any time if you no longer require such information to be sent. If you provide your email address to us, you agree that we may send information to you by email in relation to our Services and in relation to any new services, initiatives or events. You will have the opportunity to unsubscribe from any such emails at any time. We will share your details with our booking system, SuperControl for the purpose of them delivering their service to us. For example, they provide a verified reviews service called Upfront Reviews and we may ask them to send you an email invitation to submit a review about your stay. You consent to us providing your details to SuperControl in this way. You can easily unsubscribe from our emails by sending an email to info@exmoorcottages.com with unsubscribe in the subject box. SuperControl have updated their online booking system to comply with GDPR. You can view their Privacy Policy at http://www.supercontrol.co.uk/privacy-policy
Third Party Disclosure
We will NEVER pass any personal information on to any third party without your consent.
Data Security
We take appropriate measures to safeguard the information we hold from unauthorised access or improper use. Our database is stored in a secure, password protected location. Only users authorised by us have access to this data.
Integrity of Data
We take all reasonable measures to ensure that the information we hold is accurate. In particular, we use reliable collection methods and destroy or convert to an anonymous form any out-of-date data. Individuals may request details of all personal information held by us so as to contest inaccurate or incomplete data, verify the information and have it corrected as appropriate.
Children
Our website is not targeted at children but in any event personal information will not knowingly be collected from children under fourteen years without parental consent.
Changes to this Privacy Statement
Meeting the needs and expectations of our visitors has always been our highest priority and that includes protecting your privacy. With advances in technology and legal developments, we may need to change this privacy statement. We request that you refer to our website on a regular basis in order to ensure that you are aware of our most current Privacy Statement. We are committed to protecting your privacy.
Enforcement
Any queries relating to our collection or use of personal information should be addressed to info@exmoorcottages.com